Another Satisfied Customer

Looks like once again the Maryland Transit Administration really steps up and makes us proud of our transit apparatus here in Baltimore:

We always ride the front car, thinking that it is the safest. Much to our surprise, this time we were the only female riders and were confronted by nine men using crude terms in front of us. All of the terms were sexual in nature, and they were announced in a loud and abusive in tone of voice.

After two stops, I went to the back of the car and called 911. The 911 operator attempted to transfer me to the Maryland Transit Administration police, only to give me a nonworking number. I called 911 again and explained that I felt threatened by these riders.

It took the 911 operator some time to identify whether we were in the city or county. By that time, we had arrived at the Mount Washington stop and an MTA employee boarded the train. At that time, the abusive riders bolted off the train….

….Over the last six months, I have seen fewer police at the stations, particularly at night and more riders jumping off the train at their first sight of an MTA employee.

And the MTA wonders why that, even with the earlier rises in gasoline prices, people refuse to ride Light Rail, Transit Buses, or the Baltimore Metro.

I have been chronicling for some time the general incompetence of the MTA, but this is getting beyond ridiculous. The state of Maryland, particularly in the Baltimore region, is not serious about Mass Transit. It is just a complete impossibility for Martin O’Malley and his administration to take the problems seriously when MTA Administrator Paul Wiedefeld still has a job. The private sector would never allow an organization this incompetent, and organization that seems to find new and creative ways to alienate its customers, to operate like this without serious and significant changes.

Since my optimum choice of privatization is not likely, O’Malley and Transportation Secretary John Porcari can start to address this problem by sacking Paul Wiedefeld and the rest of the Senior Leadership over at MTA. To replace them, recruit competent leaders from the private sector to get the system back on track, back on budget, and to a situation where people can feel safe on public transit. Without a feeling of security and safety on buses and trains, there is no need to expand the system and no need to continue to develop the system.

Without massive changes, allowing MTA to operate in its current state and with its current senior leadership is throwing good money after bad. When will O’Malley and company learn that?

(Crossposted)






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